October 2020

Re-introducing Face to Face Counselling

We are re-introducing face to face counselling across our 3 sites (Warwick, Stratford-upon-Avon and Kenilworth). We are introducing this carefully; being aware of social distancing, the protection of our staff team, volunteer counsellors and clients. We are also aware of any further local or national lockdowns that may occur as this will affect face to face counselling. 

Face coverings are to be worn within the buildings and throughout the counselling session by both client and counsellor. 

Each location will have their own guidance and rules when attending, your counsellor should talk you through prior to your first session. 

24th March 2020

Suspending face to face therapy and changes to the way we work

Following the Governments latest updates it is with a heavy heart we announce we have suspended face to face therapy.

Where possible, we are continuing with telephone and online therapy. We are also continuing with assessments, via telephone only.

With assessments we have limited staff to do this, please do bare with us as we navigate these challenges during this unprecedented time.

If you are currently waiting to see a counsellor, unfortunately, at the moment we are suspending the beginning of starting therapy. If this changes, we will be in touch.

We understand this is a particularly challenging time and appreciate it is taking it’s toll on peoples mental health. Please check out this BBC article is you are struggling:

If you are in immediate need please call these helplines, as far as we know they are operating normally at this time:

Mental Health Matters (MHM) 24/7 0800 616 171

Samaritans 24/7 116 123 or email

SANEline 4.30-10.30pm 0300 304 700

Domestic abuse is happening right NOW across the UK during the current COVID-19 outbreak. Refuge – Warwickshire Domestic Violence Service is here to help you – 0800 408 1552/ In an emergency please call 999. #youarenotalone

Please do not hesitate to call us if you need to. Again, we have limited staff, but we are here and we want to help.

Thank you for your support